Refund and Returns Policy

1. Introduction

At Elevate Brand, we are committed to providing high-quality digital marketing services to our clients. Please review our Refund and Return Policy carefully before making a purchase or engaging with any of our services. This policy outlines the terms under which refunds or returns may be requested.

2. Digital Marketing Services

As Elevate Brand offers intangible services (such as digital marketing campaigns, SEO, content creation, etc.), we generally do not offer refunds once services are delivered or completed. However, if a client is dissatisfied with the services provided, we are open to discussing adjustments, further work, or credits, depending on the specific circumstances.

3. Service Refund Requests

Refunds will only be considered under the following conditions:

• If the service was not delivered as per the scope agreed upon in the service contract.
• If the client and Elevate Brand mutually agree that a service is unsatisfactory, and attempts to resolve the issue have not met expectations.
• Any refund requests must be submitted within 7 days of service delivery. After this period, no refund requests will be entertained.

4. Custom Design or Template Purchases

For digital products like templates or custom designs:

• Refunds or returns are not available once the product is downloaded or accessed.
• If there is an issue with the file (e.g., broken download link, file corruption), we will provide a replacement or assist in resolving the issue.

5. Billing Errors

If you believe you have been incorrectly billed, please contact us immediately. We will investigate the issue and, if applicable, provide a credit or refund for any billing errors.

6. Communication and Dispute Resolution

If you are dissatisfied with any aspect of our services, please contact us at info@elevatebrand.in to resolve the issue. We encourage open communication to find a suitable resolution.

7. Non-Refundable Fees

Certain fees may be non-refundable, including but not limited to:

• Setup fees
• Customized design fees
• Service-specific charges that are non-refundable according to the terms outlined in your service agreement.

8. Modifications to the Policy

Elevate Brand reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date of the update will be reflected in the policy. Continued use of our services after such changes constitutes acceptance of the updated terms.

9. Contact Information

For any refund or return inquiries, please contact us at:

Elevate Brand
Email: info@elevatebrand.in
Phone: +91 8169160176
Address: 34/A/9, Shivaji Nagar, Govandi Mumbai MH – 400043