{"id":12,"date":"2025-02-15T09:19:45","date_gmt":"2025-02-15T09:19:45","guid":{"rendered":"https:\/\/elevatebrand.in\/?page_id=12"},"modified":"2025-03-18T10:58:09","modified_gmt":"2025-03-18T10:58:09","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/elevatebrand.in\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\r\n\r\n\r\n<ul>\r\n<li data-start=\"193\" data-end=\"514\">\r\n<p data-start=\"196\" data-end=\"514\"><strong data-start=\"196\" data-end=\"212\">Introduction<\/strong><br data-start=\"212\" data-end=\"215\" \/>At Elevate Brand, we are committed to providing high-quality digital marketing services to our clients. Please review our Refund and Return Policy carefully before making a purchase or engaging with any of our services. This policy outlines the terms under which refunds or returns may be requested.<\/p>\r\n<\/li>\r\n<li data-start=\"516\" data-end=\"910\">\r\n<p data-start=\"519\" data-end=\"910\"><strong data-start=\"519\" data-end=\"549\">Digital Marketing Services<\/strong><br data-start=\"549\" data-end=\"552\" \/>As Elevate Brand offers intangible services (such as digital marketing campaigns, SEO, content creation, etc.), we generally do not offer refunds once services are delivered or completed. However, if a client is dissatisfied with the services provided, we are open to discussing adjustments, further work, or credits, depending on the specific circumstances.<\/p>\r\n<\/li>\r\n<li data-start=\"912\" data-end=\"1384\">\r\n<p data-start=\"915\" data-end=\"1008\"><strong data-start=\"915\" data-end=\"942\">Service Refund Requests<\/strong><br data-start=\"942\" data-end=\"945\" \/>Refunds will only be considered under the following conditions:<\/p>\r\n<ul data-start=\"1012\" data-end=\"1384\">\r\n<li data-start=\"1012\" data-end=\"1100\">If the service was not delivered as per the scope agreed upon in the service contract.<\/li>\r\n<li data-start=\"1104\" data-end=\"1247\">If the client and Elevate Brand mutually agree that a service is unsatisfactory, and attempts to resolve the issue have not met expectations.<\/li>\r\n<li data-start=\"1251\" data-end=\"1384\">Any refund requests must be submitted within 7 days of service delivery. After this period, no refund requests will be entertained.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-start=\"1386\" data-end=\"1737\">\r\n<p data-start=\"1389\" data-end=\"1737\"><strong data-start=\"1389\" data-end=\"1419\">Refund Processing Timeline<\/strong><br data-start=\"1419\" data-end=\"1422\" \/>Once a refund request is approved, the processing time for the refund will typically take 5-7 working days. The amount will be credited to the customer&#8217;s bank account based on the original payment method. Please note that external payment gateways may have additional processing times, which are beyond our control.<\/p>\r\n<\/li>\r\n<li data-start=\"1739\" data-end=\"2075\">\r\n<p data-start=\"1742\" data-end=\"1838\"><strong data-start=\"1742\" data-end=\"1781\">Custom Design or Template Purchases<\/strong><br data-start=\"1781\" data-end=\"1784\" \/>For digital products like templates or custom designs:<\/p>\r\n<ul data-start=\"1842\" data-end=\"2075\">\r\n<li data-start=\"1842\" data-end=\"1924\">Refunds or returns are not available once the product is downloaded or accessed.<\/li>\r\n<li data-start=\"1928\" data-end=\"2075\">If there is an issue with the file (e.g., broken download link, file corruption), we will provide a replacement or assist in resolving the issue.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-start=\"2077\" data-end=\"2281\">\r\n<p data-start=\"2080\" data-end=\"2281\"><strong data-start=\"2080\" data-end=\"2098\">Billing Errors<\/strong><br data-start=\"2098\" data-end=\"2101\" \/>If you believe you have been incorrectly billed, please contact us immediately. We will investigate the issue and, if applicable, provide a credit or refund for any billing errors.<\/p>\r\n<\/li>\r\n<li data-start=\"2283\" data-end=\"2512\">\r\n<p data-start=\"2286\" data-end=\"2512\"><strong data-start=\"2286\" data-end=\"2326\">Communication and Dispute Resolution<\/strong><br data-start=\"2326\" data-end=\"2329\" \/>If you are dissatisfied with any aspect of our services, please contact us at <a rel=\"noopener\" data-start=\"2407\" data-end=\"2427\">info@elevatebrand.in<\/a> to resolve the issue. We encourage open communication to find a suitable resolution.<\/p>\r\n<\/li>\r\n<li data-start=\"2514\" data-end=\"2765\">\r\n<p data-start=\"2517\" data-end=\"2608\"><strong data-start=\"2517\" data-end=\"2540\">Non-Refundable Fees<\/strong><br data-start=\"2540\" data-end=\"2543\" \/>Certain fees may be non-refundable, including but not limited to:<\/p>\r\n<ul data-start=\"2612\" data-end=\"2765\">\r\n<li data-start=\"2612\" data-end=\"2624\">Setup fees<\/li>\r\n<li data-start=\"2628\" data-end=\"2652\">Customized design fees<\/li>\r\n<li data-start=\"2656\" data-end=\"2765\">Service-specific charges that are non-refundable according to the terms outlined in your service agreement.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<li data-start=\"2767\" data-end=\"3094\">\r\n<p data-start=\"2770\" data-end=\"3094\"><strong data-start=\"2770\" data-end=\"2801\">Modifications to the Policy<\/strong><br data-start=\"2801\" data-end=\"2804\" \/>Elevate Brand reserves the right to modify this Refund and Return Policy at any time. Any changes will be posted on this page, and the effective date of the update will be reflected in the policy. Continued use of our services after such changes constitutes acceptance of the updated terms.<\/p>\r\n<\/li>\r\n<li data-start=\"3096\" data-end=\"3318\">\r\n<p data-start=\"3100\" data-end=\"3318\"><strong data-start=\"3100\" data-end=\"3123\">Contact Information<\/strong><br data-start=\"3123\" data-end=\"3126\" \/>For any refund or return inquiries, please contact us at:<br data-start=\"3183\" data-end=\"3186\" \/><strong data-start=\"3186\" data-end=\"3203\">Elevate Brand<\/strong><br data-start=\"3203\" data-end=\"3206\" \/>Email: <a rel=\"noopener\" data-start=\"3213\" data-end=\"3233\" data-is-only-node=\"\">info@elevatebrand.in<\/a><br data-start=\"3233\" data-end=\"3236\" \/>Phone: +91 8169160176<br data-start=\"3257\" data-end=\"3260\" \/>Address: 34\/A\/9, Shivaji Nagar, Govandi Mumbai MH \u2013 400043<\/p>\r\n<\/li>\r\n<\/ul>\r\n","protected":false},"excerpt":{"rendered":"<p>IntroductionAt Elevate Brand, we are committed to providing high-quality digital marketing services to our clients. Please review our Refund and Return Policy carefully before making a purchase or engaging with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":2,"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":1620,"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/pages\/12\/revisions\/1620"}],"wp:attachment":[{"href":"https:\/\/elevatebrand.in\/index.php\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}